FREQUENTLY ASKED QUESTIONS

WHAT KIND OF CLOTHING DO YOU SELL?

We offer a wide range of high-performance athletic apparel, outdoor gear, and footwear for men and women. We focus on top sports and outdoor brands, ensuring you can find everything you need for an active lifestyle.

ARE THE CLOTHES NEW OR USED?

Deluxe Fashion exclusively sells new, authentic designer clothing.

HOW LONG DO YOUR ORDERS TAKE TO ARRIVE?

We aim to get your order to you as quickly as possible! We use Royal Mail Tracked Delivery, which typically delivers within 2-3 working days.

Please note: While Royal Mail strives for consistent delivery times, there can occasionally be unforeseen delays within their network. We appreciate your patience if your order takes a little longer to arrive than usual.

HOW CAN YOU SELL DESIGNER BRANDS AT SUCH GOOD PRICES?

Deluxe Fashion sources their inventory strategically. This may include acquiring overstock purchases or previous season collections from authorized distributors or directly from the brands themselves.

ARE THE CLOTHES GUARANTEED TO BE AUTHENTIC?

Absolutely! We prioritise authenticity. We partner directly with authorized distributors and brands to ensure you receive 100% genuine products.

IS YOUR STORE LEGITIMATE?

Yes, Deluxe Fashion is a reputable online retailer. We prioritise building trust with our customers by working with authorised channels and offering a guarantee of authenticity.

WHAT PAYMENTS METHODS DO YOU ACCEPT?

Deluxe Fashion offers a variety of secure payment options for your convenience, including major credit cards (Visa, Mastercard, American Express), debit cards, and potentially Klarna and ClearPay (subject to eligibility).

DO YOU OFFER ANY FINANCING OPTIONS?

Deluxe Fashion may offer financing options through ClearPay (subject to eligibility). Please check the checkout process for available options.

WHAT IS YOUR RETURN POLICY?

We understand that sometimes things don't fit quite right. Please see Deluxe Fashion's dedicated Returns Policy page for detailed information on returns and exchanges here.

HOW DO I TRACK MY ORDER?

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on the courier's website.

WHICH DESIGNER BRANDS DO YOU CARRY?

Deluxe Fashion carries a curated selection of top athletic and outdoor brands, including but not limited to Berghaus, Under Armour, Nike, and many more.

HOW CAN I FIND A SPECIFIC ITEM?

You can use the search bar at the top of the Deluxe Fashion website or browse through their categories (e.g., Mens, Brands, Womens) to find the items you're looking for.

HOW CAN CONTACT CUSTOMER SERVICE?

You can use the Contact Page to send us an email or send us a text on WhatsApp, Instagram, Facebook & Snapchat.

WHERE DO I SEND MY RETURN?

If you need to return an order for any reason an email will be send after you complete the Return Order Form. Alternatively you can use the address below:

Return Address:

Deluxe Fashion, 142 Thornes Lane, PAB Studio LTD, Wakefield, West Yorkshire, WF2 7RE.