At Deluxe Fashion, we strive to make your shopping experience as smooth and hassle-free as possible.

If an item is not quite right, you may return it within 14 days of receiving your order using the returns documentation originally included with your package. Please note that returns and exchanges will only be accepted for items that are returned unworn, in their original condition, and with all original tags intact.

If you have misplaced the required returns paperwork, please contact our Customer Services team at customer.services@deluxe-fashion.com to request a replacement copy. To help us process your request promptly, please include your order number, full name, billing address, and postcode in your email.

Please ensure that all returns are sent via Royal Mail Special Delivery only, as this service provides the appropriate level of insurance for the value of your return.

We cannot accept responsibility for any returned items until they have been safely received and signed for at our premises. We therefore recommend retaining your proof of postage and tracking information until your return has been processed.