REFUND & RETURN POLICY
We are committed to your satisfaction. If you are not entirely happy with your purchase, you may return most items within 14 days of receipt for a full refund in store credit or exchange (excluding original delivery charges).
Eligibility for Returns:
- Items must be returned in their original, unused, and unworn condition with all tags attached.
- Items must be returned in their original packaging.
- Items purchased on sale or as part of a promotional offer may have different return policies. Please refer to the specific offer details for clarification.
How to Return an Item:
- Complete returns form: Before returning any item, please carefully complete our returns form. Failure to do this correctly will result in your return being delayed.
CLICK HERE - Pack Your Return: Carefully pack the item(s) you wish to return in their original packaging.
- Return Shipping: You are responsible for the cost of returning the item(s) to us. We recommend using a tracked shipping service for your own peace of mind.
- Proof of Return: Please retain proof of postage until your return is processed.
Refunds:
- Once we receive your returned item(s) and confirm that they meet the eligibility criteria, we will process your refund within 3-5 business days. This can take up to 10 working days to credit back to your original payment method.
- All returns will be liable to a 5% listing fee in accordance to the Cancelling Goods or Services Act 2016 SEE HERE
Exchanges:
- If you wish to exchange an item for a different size or colour, please follow the same return process outlined above. Please ensure items purchased as a ‘set’ or ‘tracksuit’ are returned together.
- We will process a credit note to the value of your item, minus the original shipping costs once we receive your returned item(s) and confirm that they meet the eligibility criteria.
- If for what ever reason the item you’d like to exchange for is out of stock, a full refund will be processed.
- Turn around time for an exchange can be anything from 7-14 days.
Non-Returnable Items:
- Some items may be non-returnable, such as underwear or items sold "as is." These items will be clearly marked on the product page.
Questions:If you have any questions about our return and refund policy, please don't hesitate to contact us at:
customer.services@deluxe-fashion.com or by WhatsApp at 07874 354 579.